服务对象及服务内容：
-
零售商 （医院，诊所，健康产品店等)
提供优质优价的产品，开店所需的配套支持，专业咨询。 -
批发商/经销商
以相互合作的精神，互通有无，共同发展，以求为终端客户更好的服务 -
制药厂商
华欧药业是医药生产厂商在欧洲的一个窗口，能为厂商开拓欧洲市场提供市 场调研，法律规范咨询服务，并可合作做产品的经销或代理。 -
产品使用者
提供专业产品知识和使用指导
Terms and Conditions
DEFINITIONS
1. The Seller shall mean China European TCM.
2. The Buyer shall mean the person, firm or Seller that has placed an order to the Seller for the supply of goods
3. The Order shall mean the order placed by the Buyer with the Seller for the supply of goods by the Seller to the Buyer.
4. The Goods shall mean goods forming the subject matter of this contract.
ORDERING
1. The Buyer's order is an offer subject to the Seller's terms and conditions.
2. Please use product code numbers and Pin Yin to enable efficient processing.
3. Wholesale and Prescription Orders may be placed by phone, fax or surface mail. For phone orders please call between 9am and 6pm Monday to Saturday. You can fax your order to us anytime.
4. Prescription orders placed before 3pm will be sent out by 1st class post the same day. Special delivery is available by request.
5. For single herbs please specify dried herbs or concentrated herbal powder.
CARRIAGE
We normally use 1st Class or 24 hours Carriage Service, whichever is cheaper. First Class Post is at cost plus 50p or 1 pound packing, depending on the size of packages. Special delivery services are available on request. We use Euro 48 services for export, which is charged at a very competitive rate.
-- Free next day delivery within England or Northern Ireland (3 days)
on orders over ￡200.
DAMAGE OF GOODS IN TRANSIT
Damage incurred in transit must be reported to the Post Office or Carrier and to China European TCM within 2 days of receipt.
PAYMENT
1. We accept cash, cheque, bank card and bank Giro transfer payment.
2. Upon initial purchase, the Buyer’s payment is requested with the Order. Subsequently, an account will be opened with payment due 14 days from the date of invoice.
3. All invoices should be paid within 14 days of receipt. Overdue invoices will be charged at 2% monthly.
4. All bank charges incurred by the Seller in settling invoices will be charged at cost to the Buyer.
5. Unless otherwise agreed in writing at the date of contract all payments under contract are to be made in pound sterling.
6. All prices are Trade Prices to Practitioners, Clinics, Retail Outlets and other Suppliers. Separate retail prices will be charged to members of the general public buying direct from our clinics. Retail prices are available on request.
DISCOUNTS
1. We offer set discounts to practitioners and retail shops for raw herbs on the value of goods ordered excluding VAT and carriage.
2. Students and TCM schools and colleges are entitled to purchase at our wholesale price.
RETURNED GOODS
We are happy to accept returns provided the goods are undamaged and the Buyer pays the return postage. Please inform us first before returning any goods. You may return goods within 14 days for a credit, refund or replacement.
CONDITIONS
1. These conditions shall apply to the sale of all Goods by the Seller.
2. No employee or other person acting or purporting to act on behalf of the Seller is authorised to agree or affect any alterations in these terms.
3. Without prejudice to sub clauses 1 and 2, these terms and conditions may be added to, altered or excluded.
Our customer and services:
1) Retailer (hospital, clinic, health products related businesses.)
China European TCM provides wide ranges of high quality products with competitive price, and all the needed appliances for a clinic with free specialised consultant service.
2) Wholesalers
China European TCM is seeking partnership with wholesalers, which can help each other and allows both companies to develop and grow business together.
3) Pharmaceutical companies
As one of the leading Chinese medicine wholesalers in Europe, China European TCM is willing to cooperate and provide services including market research, regulation and legal consultancy for companies who determine to open up a new market.
4) Terminal products user
China European TCM provides professional consultant services for customer enquiries regarding any of our products.
Privacy and Cookie Policy
Use of cookies and customer date by China European TCM
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the operator of the site.
These cookies are used to collect information about how visitors use the China European TCM site. China European TCM use the information to compile reports and to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
By continued use of our site you are agreeing to our use of cookies.
Customers personal information.
China European TCM will only give your relevant personal information to the couriers and postal services we use to deliver your orders.
This information includes:
Your Name
Your Delivery address
Your mobile or landline contact number.
Your email.
The couriers and postal services need this information to be able to deliver your order. They may contact you via email, text, phone, posted information leaflet or in person. To arrange the delivery or redelivery of your order.
We do not give your personal information to any other third parties or organisations.
This policy was last modified 23/05/2018
